Shipping Policy

At Olivia Treks, we are proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your orders.

1. General Shipping Information

We currently ship throughout Australia using trusted international and local logistics partners.

Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time

Orders are processed within 1 to 2 business days, Monday to Friday, excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed if there are any delays.

3. Shipping Rates

Free Shipping: We offer free shipping on all orders with no minimum purchase required.

4. Estimated Delivery Times

Here is what to expect once you place your order:

• Processing Time: 1 to 2 business days, Monday to Friday
• Transit Time: 5 to 7 business days, Monday to Friday
• Total Delivery Time: 6 to 9 business days
• Order Cut-Off Time: 6:00 PM
• Time Zone: Australian Eastern Time (GMT+11)

Please note that delivery times are estimates only and may be affected by carrier delays, peak periods, customs processing, or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses, or restricted locations.

Certain products may be subject to shipping restrictions based on Australian regulations or carrier limitations.

6. Failed Delivery or Returned Packages

If delivery fails due to an incorrect shipping address, multiple unsuccessful delivery attempts, or an otherwise undeliverable shipment, the package may be returned to us. Should this occur, we will contact you to arrange a replacement shipment. Additional shipping charges may apply.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@oliviatreks.com. We will work with the shipping carrier to investigate and resolve the matter as quickly as possible.

8. Shipping Policy Updates

We may update this Shipping Policy from time to time to comply with applicable regulations, platform requirements, or to improve our services. The latest version will always be available on this page.

Last updated: June 24, 2026

Contact Information

Store name: Olivia Treks

Company name: MB Collective

Company Address: Fortuynhof 3, 4835 GD Breda, Netherlands

Warehouse Address: 10 Mokari Street, North Richmond, NSW 2754, Australia 

Registration Number: 42040802

Phone: +61 2 8355 5874

Email: support@oliviatreks.com

Our Customer Service is Available From

Monday to Friday | 09:00 – 17:00 (GMT+11)

Saturday | 12:00 p.m. – 5:00 p.m. (GMT+11)

Sunday and public holidays: Closed

We aim to respond to your inquiries within 24 hours.