Payment Policy

Overview

Olivia Treks accepts secure payments through trusted payment processors used across Australia. All payments are processed in AUD, and your order is confirmed once payment has been successfully authorized and approved.

Accepted Payment Methods

We currently accept the following payment methods:

• VISA
• Mastercard
• Maestro
  
• Apple Pay
• Google Pay

Payment method availability may vary depending on your location, device, browser, and payment provider. The checkout page will always display the payment methods available for your order.

Payment Processing and Security

All payments are processed through secure and encrypted payment gateways. Olivia Treks does not store complete credit card or payment card details.

If a payment is flagged by our payment processor for security reasons, we may request additional verification or cancel the order to protect our customers from unauthorized transactions.

Authorization Holds

Some banks or payment providers may place a temporary authorization hold when you place an order. This is not a charge and will generally be released automatically if the order is cancelled or the authorization expires.

The release time depends on your bank or payment provider.

Taxes and Pricing

All prices displayed on our website are shown in Australian Dollars (AUD).

GST, where applicable, is calculated during checkout based on the shipping destination.

Olivia Treks reserves the right to update prices, discounts, and promotional offers at any time. The final amount displayed at checkout is the amount charged.

Failed or Declined Payments

If your payment is declined, we recommend:

• Confirming that your billing details match your bank records
• Trying an alternative payment method
• Contacting your bank or card issuer for assistance

Olivia Treks is unable to override payment declines issued by financial institutions.

Cancellations and Refunds

If an eligible order is cancelled or a return is approved under our Return & Refund Policy, refunds will be issued to the original payment method used for the purchase.

Refund processing times vary depending on the payment provider and financial institution, but most refunds are reflected within a few business days after processing.

Chargebacks and Payment Disputes

If you experience an issue with a payment or order, please contact us first so we can resolve the matter quickly and efficiently.

Unresolved chargebacks or fraudulent disputes may result in account restrictions or the cancellation of future orders.

Contact Information

Store name: Olivia Treks

Company name: MB Collective

Company Address: Fortuynhof 3, 4835 GD Breda, Netherlands

Warehouse Address: 10 Mokari Street, North Richmond, NSW 2754, AUS

Registration Number: 42040802

Phone: +61 2 8355 5874

Email: support@oliviatreks.com

Our Customer Service is Available From

Monday to Friday | 09:00 – 17:00 (GMT+11)

Sat: 12:00 p.m. – 5:00 p.m. (GMT+11)

Sun and public holidays: Closed

We aim to respond to your inquiries within 24 hours.